How Long to Wait Till I Can Tru Password Again My Alabama Taxes

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How do I contact Alabama Ability?

You lot tin can contact Customer Service at ane-800-245-2244 or by straight message to @alabamapower on Twitter Monday through Friday from 7:00 a.m. to 7:00 p.k. CST.

How practise I get my power turned on?

Yous tin can apply for electric service online. You will demand to provide united states with the following data:

• Your name
• Service accost (where the power is to be turned on)
• County, lot, and neighborhood information (if the dwelling is new)
• Domicile phone
• Alternate phone number (work, etc.)
• Social Security Number (of the primary account holder)
• Spouse or roommate name (if applicable)
• Mailing accost (if different than service address)
• Effective appointment y'all would like service to exist turned on (Monday through Friday)
• Temporary contact data for us to use during the installation process
• Descriptions of whatever access problems such as locked gates, dogs, etc.

We tin connect your electrical service Monday through Fri (service connection is not available on weekends). If you submit your gild past midnight, information technology will be eligible to be connected the side by side twenty-four hour period (unless it's a Friday, Sabbatum or Dominicus, and then it will be eligible to be connected the post-obit Monday). Please note that we will not be able to provide next twenty-four hour period service for new service requests requiring installation or other structure work (digging, etc.).

Yous tin begin the process to go your electric service started on our Electric Service Requests.

Do I take to pay a eolith when I apply for new service?

Nosotros determine whether a deposit is necessary by performing a credit check through Equifax. If you accept non withal established credit with us, you may be required to pay a security deposit. If you are required to pay a deposit on your residential account, yous are eligible for a refund once you make the payments on time for 12 consecutive months. The refund will consist of the eolith corporeality and the interest caused over the 12 months. The refund will be practical as a credit to your account.

How is the amount of my deposit determined?

If required, the deposit amount for a residential business relationship is twice the boilerplate monthly neb of the residence.

Is at that place any style to avoid paying a deposit?

If a deposit is required, you practice accept the pick of having a guarantor sign with yous. The eligibility of guarantor is determined by the following:

• Must have been an Alabama Power Customer for at least 12 consecutive months.
• Must be an Alabama Power client that pays on time each calendar month and has "A" credit, which means no disconnect notices or late payments in the previous 12 months.

If y'all want to continue with this option, you lot and the person signing every bit your guarantor must come up into your local Alabama Ability office with your flick IDs.

Are there whatever connection fees?

Yes - an account institution charge (AEC) of $xl.00 will exist included on your first calendar month's bill.

How is the corporeality of my bill determined?

The corporeality of your bill is determined past the number of kilowatt-hours you lot've used over the past month. We determine the number of kilowatt-hours used monthly by reading your power meter. We then multiply your monthly usage by your billing rate to calculate your beak corporeality.

The basic unit of electricity is called a watt. 1 watt is such a small amount of ability, however, that the more ordinarily used measurement is the kilowatt, representing 1,000 watts. The higher the watt or kilowatt rating of a particular electric device, the more electricity it requires.

The amount of electricity a client uses over a menses of time is measured in kilowatt-hours (kWh). Kilowatt-hours are determined by multiplying the number of kilowatts required by the number of hours of employ. For example, if you use a 60-watt light bulb v hours a day for 30 days, y'all have used 60 watts of power for 150 hours, or 9 kilowatt-hours of electrical energy.

However, electricity use varies widely depending on the flavor and the size of your home, which is why your meter is checked before a bill is generated.

Where do I find my spider web admission code?

Your Web Access Code can be found on your bill, on the correct margin just beneath the "Contact Usa" department.

How do I detect out what my business relationship balance is?

You lot can obtain your business relationship residue by accessing the My Account folio and reviewing the "Pay Pecker" section of that folio.

How tin can I get a paper copy of my bill?

You can download and print a PDF version of your by and current bills from our website:

1. To obtain a copy of your current nib for your records, become to the My Account folio.
2. Click the "Neb History" link nether the "Recent Bills and Payments" section of the folio.
3. Click on the date of the billing flow you'd like and print the bill.

Why is my energy utilise sometimes listed as "estimated" on my nib?

Sometimes we may experience a problem receiving the radio signal from your meter to our towers. If this happens, your bill could be estimated. The side by side time we read your meter nosotros volition decide your bodily energy use and reconcile your nib accordingly.

How do I read my meter?

You have a digital meter, and the current meter reading is displayed on the front of information technology.

Why doesn't Alabama Power read my meter on the same mean solar day every month?

Our scheduling system provides a iv-mean solar day window to read your meter. This schedule provides flexibility in dealing with such things as a failed meter signal or any of the other events that could impact our meter reading efforts. Your meter is read at approximately the same time each calendar month, but well-nigh likely not on the same day each month.

What bill services are available online?

What payment options practice yous offer?

We offer many different payment options for your convenience:

Onetime Payment - Yous can make a one-time payment online using your checking or savings account. (Delight do not log in, simply whorl to the department that states "not a registered user" and enter account information.) You lot will need your account number and web access code, social security number/Tax ID #, or e-mail accost.

Pay Online - Y'all tin log into your online account profile and pay your pecker on the My Business relationship page or the Pay Bill page.

Pay by Mail - You can pay your power bill past mailing a cheque or money order (never cash) in the envelope provided in your monthly bill.  Payments can be mailed to P. O. Box 242, Birmingham, AL 35292.

Motorcar Pay - Machine Pay is a costless bill payment plan where you tin qualify your bill amount to be automatically debited from your checking or savings account.

Pay in Person- Visit a local authorized payment location to pay your bill.

Pay Using Your Credit Carte - Pay instantly via credit carte du jour by using our BillMatrix service.

ACH Check Conversion - You may authorize a one-time electronic fund transfer from your banking company account to pay your power bill.

What is Consumer Check Conversion?

When you provide Alabama Power with a check as payment on your business relationship, you authorize u.s.a. either to use data from your check to brand a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use the data from your check to make an electronic funds transfer, funds could perchance be withdrawn from your account as soon as the same day we receive your payment. You will not receive a re-create of your check with your monthly bank statement. Sign upwards for bank check conversion.

Why can't I pay by credit card?

Currently, we do not directly have credit cards for Paperless Billing payments; even so, you may pay online with a credit or debit menu by clicking Payment Options which will lead you to the  BillMatrix service and other payment methods. You may also access BillMatrix by calling i-800-835-2702.

I scheduled an online payment, simply it is coming out of the wrong account. What practise I do?

To cancel a payment, y'all will need to call Customer Service at 1-800-245-2244. A payment cannot exist cancelled if it has already been sent to the bank for processing.

How can I make a one-fourth dimension payment online?

You tin brand a one-time payment online using your checking or savings account. Yous volition need your account number and web access lawmaking, social security number/Tax ID #, or email accost. As well, y'all tin use the BillMatrix service for a one-time payment using your credit menu or debit card.

What is Auto Pay?

Automobile Pay means we automatically take a draft from your designated bank account on the engagement your nib is due. Motorcar Pay customers notwithstanding receive a paper bill in the postal service if they practice not switch to Paperless Billing. We will notify you via electronic mail when your Paperless Bill is ready for viewing and then automatically draft your depository financial institution business relationship on the nib due date.

However, you can participate in both billing and payment programs. If you enroll in Paperless Billing and Auto Pay, this means you lot will have no paper bill and no scheduling of payments! No hassle!

Where do I mail my payment?

You can mail your power bill payment to: PO Box 242, Birmingham, AL 35292. Mail a check or money society - never ship cash through the mail. Utilize the envelope included with your bill if possible. Always exist sure to include your payment stub, and write your account number on your cheque.

I desire to pay my neb in person. Where is the nearest payment location?

We have over 2,500 authorized payment locations beyond the state. These locations are convenient to where yous live, work and store, such as Walmart, Publix, Dollar Full general and CVS. Go hither to larn more and to discover a location most you.

What can I do if I can't make a payment on time? Tin I get a payment extension?

If you are unable to pay your bill before the due engagement, delight call usa at ane-800-245-2244 or email us immediately to request an extension. Please have your account number, social security number or phone number bachelor when you call.

Where tin can I find information almost the different charge per unit plans yous offering?

My ability is out, how do I contact Alabama Ability?

Y'all can report your power outage online on our Outage Reporting page or by calling us at 1-800-888-2726. Our Customer Service representatives are available to help you 24 hours a day, 7 days a week.

When you report an outage, nosotros'll inquire you a few questions. Your answers help the states determine the location and the extent of the trouble. Before y'all call:

• Please accept the time to see if your neighbors have power.
• Exist sure to note any unusual occurrences, such as a loud noise when the ability went off, nearby lightning or tempest harm, or construction crews working in the area.

If you lose power at night, please utilise a flashlight for emergency lighting. Never use candles, as they tin cause a fire if they come in contact with upholstery, defunction, or any other flammable fabric.

Why do my lights sometimes glimmer during a tempest?

There are several reasons your lights might blink during a storm, but the most common cause is tree move. Despite our best efforts to go on trees near our lines trimmed on a regular ground, potent winds can cause those copse to brand contact with our wires. When that happens, your lights may dim, or you might lose power for a few seconds. The power lines that serve your home have a variety of protective devices designed to go along your power on during storms and other severe weather.  However, it is yet very important that our customers allow us to trim trees near power lines to minimize these types of disruptions.

What was the loud racket I heard outside when my ability went out?

Many people think that the loud noise they heard was the sound of a transformer exploding, due to lightning or other extreme condition. This was probably not the case. The noise could have been a fuse blowing. Our ability lines use fuses in a similar fashion to the way yous use fuses in your home. These fuses protect parts of our distribution system when severe atmospheric condition strikes. If a tree falls into a line, lightning strikes, or something else confusing happens, the fuse can accident to isolate the trouble and preclude surges from reaching other customers on our system. The noise can be substantial, leading many people to think something has exploded. When reporting an outage, it is very helpful when yous tell usa you heard a loud noise because it helps us isolate the location of problems on our lines, which allows us to restore your electrical service more than efficiently.

Why can't I cheque or update my eastward-postal service address or bank data?

If in that location is a payment pending on your account, you will be unable to update your email address and/or bank data. Once y'all pay your residuum, you lot will be able to make those changes to your business relationship.

Why am I non receiving my Paperless Billing notices?

There are several circumstances which could preclude a Paperless Billing notice from existence successfully delivered to your email inbox:

1. We may have the incorrect email accost for your bill account in our database. Please verify that your electronic mail address on file is correct. Log into your account, then select the "My Contact Data" in the left navigation. To correct or update your email accost, click the "Edit" link in the "Paperless Billing" expanse at the bottom of that department.
2. Your electronic mail inbox is total and unable to receive the e-mail.
3. Sure e-mail spam filters could be blocking our e-mail. Adding our eastward-post address (Paperless-back up@southernco.com) to your email'due south accost book or contact list will continue the e-mail from being blocked from your inbox.

Why is information technology asking for my account number and admission code when I am already enrolled in Paperless Billing?

If you lot are already enrolled in Paperless Billing and being asked for this information, you may exist entering a different username that is not currently associated with your Paperless Billing account. Please verify y'all are logging into our system with the correct username and countersign. The account number and access code are merely required when adding an account to your user profile.

I used to keep my paper bill for my records. Since I don't receive a paper pecker in the post with Paperless Billing, what other options do I accept?

Yous can download a printable PDF version of your current and past bills from our website:

• To obtain a copy of your current bill for your records, you lot can employ the "View/Print Bill" link at the pinnacle of the "Pay Neb" section of the My Business relationship page.
• To obtain copies of your by bills, you may use the Neb History link under the "Recent Bills and Payments" department of the My Business relationship page and besides by clicking the "Beak History" link nether the Billing section in the left hand side of the folio. Click on the date of the billing menstruation in question to view the nib.

I am enrolled in Paperless Billing but would like to receive a newspaper bill and so I am reminded when to come back to the site to pay my neb. Is this possible?

You will non receive a paper bill if you are enrolled in Paperless Billing. To obtain a re-create of your current bill, y'all can employ the "View/Print Beak" link at the peak of the "Pay Bill" department of the My Account folio and also by clicking the "Nib History" link under the billing section in the left navigation. We too accept bill reminders that can be fix to remind you of when your bill is due. This reminder can be set 1-5 days before the due date.

How practice I cheque to brand sure my Paperless Billing enrollment has my correct due east-mail address?

You can verify that your email address on file is correct under the "My Contact Information" section of the My Business relationship page (lower right corner). To correct or update your email address, click the "Edit" link in the "Paperless Billing" region at the bottom of that department or click the "Paperless or Paper" link under the billing section in the left navigation.

I want a different username for the site. How practice I modify my username?

Y'all may not alter your username; nevertheless, you lot may create a new username and add together your account to the new profile in order to access information technology using the new username.

Will my account draft automatically if I enroll in Paperless Billing?

No. If you wish to accept your payments automatically deducted from your banking company account, please enroll in the Auto Pay service.

How do I take my account off Paperless Billing, if I make up one's mind I no longer desire to view my nib online?

To remove your account from the Paperless Billing service, click the edit link side by side to Nib Delivery under the "Current Account Settings" section of the My Account page to access the "Nib Delivery Options" page or click the "Paperless or Paper" link under the billing section in the left navigation.

One time you are on that page, please select the "Newspaper" option to discontinue the Paperless service. Click save to finalize your un-enrollment from Paperless Billing.

What is Greener Land?

Alabama Power'south Renewable Free energy Certificate (REC) plan is called Greener State. It allows customers to purchase renewable free energy certificates associated with energy generated from renewable sources such every bit current of air and solar energy.

Purchasing RECs is a way for individuals and businesses to back up renewable energy development. Yous can purchase a REC for as little as $one.25 a month.

How do I sign up for Greener State?

What is a Renewable Energy Document (REC)?

RECs are a article that can be separated from the energy they were generated with and "bundled" with energy customers purchase for their homes or businesses. Ane REC represents the ecology attributes and benefits associated with 1,000 kilowatt-hours (kWh) of electricity generated from a renewable fuel source. Such renewable sources include solar or wind farms, low-bear on hydroelectric facilities, or biomass generators.

For more than data about RECs visit the EPA's website.

If I want to purchase Renewable Free energy Certificates, how does it work?

• You can buy 1 REC for equally little equally $i.25 per month for a menses of 12 months. Or you can choose to buy multiple RECs. The cost is in add-on to your regular monthly charges.
• At the end of 12 months, you will receive a certificate that shows the number of RECs y'all have purchased. The billed amount for your REC buy volition be shown on the back of your power bill as a separate line detail. The price of each REC is $15, and will exist billed at the rate of $i.25 per month for 12 months.
• When a REC is bundled with 1,000 kWh of energy, that 1,000 kWh becomes classified every bit "greenish" or "renewable" energy. So, when y'all pair a REC with energy yous purchase for your dwelling, yous become the sectional right to merits that yous were served with the renewable energy associated with the REC. Customers who enroll in the REC program can therefore ensure that all or part of their electricity usage comes from renewable resources, supporting the connected evolution of environmentally-friendly generation technologies.

How many RECs does it take to match your energy consumption?

It depends on your average almanac usage. For instance, if you desire to green-match the entire energy usage in your home and you use approximately 10,000 kWh per year, y'all would buy ten RECs. This would cost y'all an additional $12.50 per month on your power nib. Or, you may decide to green-match but some of your energy. A Customer Service representative can help you lot choose what's best for you.

How practise I end my participation in Greener Country?

You may choose to cease your participation before the end of the 12-month billing catamenia. You must call Alabama Ability at 1-800-990-APCO (2726) to cancel your participation. By cancelling your participation in the programme, you will not receive a Renewable Energy Certificate. The plan automatically renews for another year afterward the 12-month flow unless you notify Alabama Power of your wish to cancel.

What are your Customer Service business organization hours?

Our Client Service representatives are available to assist yous Monday through Fri from 7 a.one thousand. to 7 p.thousand. CST. Visit our Contact Client Service page for more information.

Where do I mail my payment?

You lot tin mail your power nib payments to: Alabama Power, P. O. Box 242, Birmingham, AL 35292. Mail service a check or money society - never send cash through the mail. Use the envelope included with your bill if possible. E'er exist certain to include your payment stub, and write your account number on your check.

Where is the nearest Alabama Ability office?

Our offices are conveniently located throughout our service territory. To find a location nigh your home or function, please use our local office locator.

How can I provide feedback nearly or suggest improvements to AlabamaPower.com?

We welcome your suggestions on how we can improve our service to you! Delight visit our Contact Customer Service folio to send us an email with your observations and/or comments.

What will I need to access my Alabama Power account data online?

You volition need your business relationship number and your web admission code. Both of these can be found on your monthly pecker. For most online functions, yous will too be required to create a User ID and log in to the system.

Where do I observe my account number?

You lot will detect your customer account number at the summit of the billing statement between the client proper name field and residuum due. Also, you can notice the account number on the top right gray department labeled "Contact The states".

What is the web access lawmaking used for?

The web access code is like to a Pivot that you lot might employ for financial transactions. Your code is a unique identifier that we print on your bill that allows us to ensure that just you have access to your account information online.

Will I need to have my account number and web access lawmaking every time I log in?

No - you will merely be required to have your account number and web access code the first fourth dimension you try to admission your account information online. In one case you lot have successfully accessed your account information for the start fourth dimension, we will shop that account in your User Contour. You will not have to enter that data again the next time you lot visit.

What is my "User Profile"?

Your User Contour is where we shop your settings when you use our website to access your business relationship. Your User Profile is established when you log in for the first time, and contains your email address and the list of accounts that you take access to.

Tin I access more than than ane business relationship with my user ID?

Aye, you lot can. Every bit long as you have the account number and respective account access lawmaking for an business relationship, y'all can add that account to your User Profile.

Why do I have to create a user ID and login to admission my business relationship?

We want your online experience to be every bit unproblematic and convenient every bit possible. When you create a User ID, it allows us to ensure that only you (or others that you designate) maintain access to your account data. Nosotros also utilise your User ID to securely store your account information and preferences in your User Profile, so your information is ever bachelor as soon every bit you log in.

Is my information secure?

We use Secure Socket Layer (SSL) for secure transmissions whenever we ask for or brandish information almost your business relationship. SSL applies encryption between two communicating applications, such as your PC and our corporate server. When your data is transmitted over the internet, it is encrypted or "scrambled" at the sending end and so decrypted or "unscrambled" at the receiving finish. We use 128-bit encryption, because that's the highest level of security bachelor today.

Additionally, our site requires that you choose a unique user ID and password. Subsequently, each time you sign on, your identity is confirmed by a series of authenticating steps. After authentication, nosotros apply a "cookie" to identify y'all throughout your session.

What are cookies, and practise I have to use them?

When y'all log in to our website, we give your computer a temporary cookie so we can verify that requests for data near your account are actually coming from you. Cookies are small pieces of data that our website stores on your computer in order to place you to our system. We apply this data to verify your identity and to maintain continuity from one folio to another as yous communicate with us. All information is encrypted through the use of SSL as described above. You must set your browser to have cookies to be able to access all the features of our website.

How do I modify my password?

Yous can change your countersign at any time past selecting the "Edit Profile" option on the main login screen or by clickinghither.

Note: You will be asked to enter your username, and then a password reset link will be sent to the validated email address or telephone number on file.

What if I forget my password?

If you forget your password, selectForgot Password from the Secure Login screen. You will be sent an electronic mail to the electronic mail address on file. Select the link in the email to continue the password reset procedure. Y'all will demand to complete this within 4 hours.

The electronic mail volition be sent fromWebauthentication@southernco.com. You may need to add this email address to your "Safe Senders" listing.

What website browsers piece of work best with this site?

We design and test our site to work with browsers that come across the latest standards. Our site is currently tested to piece of work with the near commonly used versions of Internet Explorer, Firefox, Safari, Edge and Google Chrome.

Browser capabilities and features vary. Information technology is generally a skillful thought to employ a current version to become the latest capabilities and security features. Depending on the version and brand of your browser, default privacy settings may demand to be changed in guild to log in to our applications. If y'all have questions about terms for use of this site, delight review our policy page. Should you experience a problem with a current version of your browser, please contact u.s..

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Source: https://www.alabamapower.com/residential/residential-faqs.html

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